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Tel: 01563 300 195
Terms of Service
1. ACCEPTABLE USAGE POLICY
The Acceptable Usage policy sets out the terms under which you may use the hosting services we provide. The use of our Hosting Services means that you accept, and agree to abide by all the policies stated below.
1.1 Website Content
The client agrees that web pages and files uploaded to servers will not violate any local, national or foreign laws or regulations; infringe on any intellectual property rights of Dispatch Hosting Ltd or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to Dispatch Hosting Ltd or any third party. Customers may not run IRC, bots, or clients. Unacceptable uses also include: bulk unsolicited emailing, unsolicited emailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted music files, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers. Dispatch Hosting Ltd will be the sole and final arbiter as to what constitutes a violation of this policy. Dispatch Hosting Solutions does not normally monitor the contents of clients' servers; however, if suspicion occurs, Dispatch Hosting Ltd reserves the right to investigate and terminate the client's subscription to the service.
1.2 SPAM
Unsolicited Email or "spam" originating from a server located on our network or associated
with a Dispatch Hosting Ltd server is not tolerated. This includes any email that
promotes websites hosted on a server located on the Dispatch Hosting Solutions network,
but is sent from an email address not associated with that account. The client shall
not use their Dispatch Hosting Solutions services for chain letters, junk mail, bulk-
1.3 Backups
Dispatch Hosting Ltd provides the tools needed to create backups of account data.
It is the responsibility of the customer to keep up-
1.4 Unauthorized Scripts and Executables
The customer agrees not to run any scripts, executables, or other programs or processes on Dispatch Hosting Solution’s servers that will any way adversely affect the performance of said servers.
1.5 Unlicensed Software
The customer agrees only to use properly licensed third party software on Dispatch Hosting Ltd servers.
1.6 Intellectual Property
The customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party which violates intellectual property rights. Dispatch Hosting Ltd are required by law to remove or block access to any content upon notice of copyright infringement.
1.7 Viruses and other Destructive Activities
Use of Dispatch Hosting Ltd systems for creating or sending malicious, destructive or nuisance code, examples of which but are not limited to, viruses, worms, Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited and in breach of this agreement.
1.8 Child Pornography
The use of Dispatch Hosting Ltd systems to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. We are required by law to notify the Police if we become aware of the presence of child pornography on, or being transmitted through our systems.
1.9 Data Warehousing
The servers provided by Dispatch Hosting Ltd are intended for web services use only. Any user of our servers for file storage, data warehousing, backup data storage, mirror sites or any form of data file storage or management is prohibited.
1.10 Peer to Peer / File -
The customer will not run services or software related to Peer to Peer file sharing, bit torrent or any website providing media or file streaming / sharing. Media streaming requires a specific apache setup, which we can only provide on our VPS Platform.
1.11 Other Prohibited Activities
Engaging in any activity that, at Dispatch Hosting Ltd absolute discretion, disrupts, interferes or is harmful to our services, business, operations, reputation, customers or ability of our customers to use our service is prohibited.
2. FEES/CHARGES
With Dispatch Hosting Ltd there is no setup charge just 1 month up front payment for your servers. Customers will be liable for the Domain Registration Fees. This varies depending on the TLD but will be clearly stated during the order process.
2.1 Payment of Fees
All payments are taken through PayPal, or Bank Transfer. We accept Visa, Mastercard, Switch/Maestro, JCB, Solo and Visa Electron using paypal system.
We currently only accept Pounds Sterling.
Full payment is required in advance, before the hosting service is established. Recurring monthly billing is managed automatically via PayPal or Bank Transfer and can be canceled at anytime.
If your payment fails, 7 days following your invoice date, we will suspend your hosting account.
2.2 Cancellations and Refunds
Should you be unhappy with the service provided by Dispatch Hosting Ltd during the first 30 days of your hosting, you will be entitled to a full refund of your first calendar months hosting fees. Please note that Domain Registration Fees are not refundable and the domain name will remain registered for the domains term. Domains can be transferred out at any time using the Domain Management Link found in the client area.
Should you wish to cancel after the first 7 days of your hosting, you simply inform us via email (cancellations@dispatchhosting.com ) and your hosting will expire at the end of the current calendar month. Please allow 5 working days for cancellations to be processed.